FAQs
Questions, answered.
Clear answers about appointments, telehealth, insurance and treatment. Can’t find what you’re looking for? We’re happy to help.
Appointments
How do I book my first appointment?
Select “Book an Appointment” anywhere on this site. You will be taken to our secure scheduling system, where you can choose an available time and complete your intake forms before the visit.
Do I need a referral?
No referral is needed to book as an individual patient. Some insurance plans require a referral for specialty care, so we recommend checking with your plan.
How do I reschedule or cancel?
You can reschedule or cancel through the link in your confirmation email or through the patient portal. Appointments cancelled with less than the required notice, or missed, may incur a $100 fee, subject to applicable law, payer requirements and the exceptions described in our Cancellation & No-Show Policy.
Who do you provide care for?
MendlySpace ProCare provides psychiatric care for adults across California. We also partner with skilled nursing and long-term care communities, residential facilities and group homes to support their residents.
Can a facility or provider refer someone to you?
Yes. Facilities and providers can refer residents or patients for psychiatric evaluation by emailing referrals@mendlyspaceprocare.com. Please do not include health information in the email; we will set up a secure referral pathway with you.
Telehealth
Are telehealth visits as effective as in-person visits?
For many people, telepsychiatry is a convenient and effective way to receive care. During your first visit we will talk about whether telehealth is a good fit for you and when an in-person or higher level of care may be more appropriate.
What do I need for a telehealth visit?
A smartphone, tablet or computer with a camera, a stable internet connection, and a private space. Telehealth is available for eligible patients located in California at the time of the visit, when clinically appropriate.
Insurance & Payment
Do you accept insurance?
We are finalizing our insurance participation. Plans will be listed on our Insurance & Payment page once active participation is confirmed. Self-pay options are available, and we are happy to help you check your coverage.
Can I pay without insurance?
Yes. Self-pay appointments are available. Current rates are shared before you book so there are no surprises.
Treatment
Will I be prescribed medication?
Not necessarily. Medication is considered as one part of the overall treatment plan. Any recommendation follows a careful evaluation, is explained clearly with its benefits and risks, and is made together with you.
Is MendlySpace ProCare an emergency service?
No. We do not provide emergency or crisis services. If you are in crisis or thinking about harming yourself, call or text 988 (Suicide & Crisis Lifeline). If you are in immediate danger, call 911 or go to the nearest emergency room.
What conditions do you help with?
Areas of care include depression, anxiety disorders, adhd, ptsd & trauma-related conditions, mood disorders, psychotic disorders, sleep & adjustment concerns, and behavioral & emotional symptoms.
Will you coordinate with my other providers?
Yes, when appropriate. We coordinate with primary care, therapists, specialists and other treating professionals involved in your care.
What happens if I need a different level of care?
MendlySpace ProCare is an outpatient and facility-based behavioral health practice. When symptoms require emergency, inpatient, substance-use, neurological or other specialized care, we may recommend an appropriate referral or escalation.
Still have questions?
Our team is happy to help you decide whether MendlySpace ProCare is the right fit.

