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Policies

Telehealth Information & Consent

What to expect from telepsychiatry visits at MendlySpace ProCare and how telehealth consent works.

Draft: pending legal and clinical review. Not for publication until approved.

Telehealth lets you meet your provider over secure video. Before your first telehealth visit, you will review and sign a telehealth consent through our secure patient portal.

Eligibility

  • You must be physically located in California at the time of each visit.
  • You will need a device with a camera and microphone, a reliable connection and a private space.

Benefits and limitations

Telehealth can improve convenience and access. It also has limits: technical problems may occur, and some situations require an in-person evaluation or a higher level of care. Your provider will discuss whether telehealth is appropriate for you.

Privacy

Visits use a HIPAA-compliant platform. Visits are not recorded without your consent.

Emergencies during a visit

At the start of each visit we confirm your location and an emergency contact, so we can get help to you if needed.

Consent process

[To be completed: summary of the consent form and patient rights, including the right to decline telehealth.]